Gallium Legal

Our mission statement is simple:

"To provide a high quality service to all our clients"

At Gallium Legal, we are dedicated to helping our clients secure the compensation they deserve.

FAQ's

What Happens Next

Once details of your possible claim have been received at our offices, our initial vetting team may contact you to ensure that we have all of your details correct, and also gather any further information that may be required to assist the smooth running of your claim. Once this procedure has been completed, your case will be passed to one of our panel solicitors that specialises in your particular type of claim. You will then be contacted directly by the panel solicitor, who may then require further information to assist with your claim. Occasionally the first of our panel solicitors may decide not to accept your case. Should this happen, we will try and place your case with another panel solicitor, should they also decide not to accept the case we will try the case with one final panel solicitor before advising you that we are unable to assist with you in your claim for compensation. It is vital that you answer all correspondence from your solicitor promptly. Delays in responding to these communications can seriously affect the running of your claim. All solicitors on the Gallium Legal panel operate on a 100% of damages system, which means that all of the compensation awarded to you is forwarded to you.

How long will my case take to settle.?

We understand that you want a smooth speedy settlement of your case, but you also want the level of compensation you deserve for your injuries. The time it takes to settle a case will depend on your injuries and the complexities of the case, but be assured that our panel will do everything to settle your claim in the minimum amount of time for the right level of compensation.

How Much Compensation Will I Get?

It's impossible to give an idea of how much you might get until we have some details about your injury, including a medical report. Your solicitor will be able to discuss this with you and give you more detailed advice. Don't forget that as well as compensation for your pain and suffering, you might also get money for loss of earnings or any treatment costs.

What if I have a complaint about Gallium Legal?

Gallium Legal are happy to deal with complaints about our provision of claims management services, and all complaints will be dealt with under the following procedures. Complaints may be made by letter, e mail, telephone or in person, and all complaints will be acknowledged in writing within 5 working days of receipt. Gallium Legal reserve the right to decline to investigate complaints that are made more than six months after the complainant became aware of the cause of the complaint.

Upon receipt of a complaint, details will be passed to our Complaints Manager, Mr Gavin Moat, who will, within four weeks of receiving the complaint, supply the complainant with either a final response or a "holding response", in which he will explain why the business is not yet in a position to resolve the complaint, and indicate when we will make further contact. This period will not exceed 8 weeks.

Should we not be able to conclude the issues surrounding the complaint within the 8 weeks, we will again explain the reasons for the delay and indicate when we expect to be able to provide a final response, and at the same time inform you of your right to refer the handling of your complaint to the claims management regulator if you are dissatisfied with the delay. Should you not be satisfied with the complaints managers handling of your complaint or the outcome of your complaint, you will have the right to appeal to our Complaints Handling Senior Manager, Mr Paul Beckett, who will review the complaint and provide a final decision. This review will take place within 7 working days.

When making any final decision, you will be advised of your right to refer the handling of your complaint to the Claims Management Regulator, and details of how to contact them will be provided in all final decision letters.

A record of your complaint and the subsequent investigation will be retained by us for inspection by the claims management regulator on their request.

Where we or the regulator decides that redress is appropriate, we will provide the complainant with fair compensation for any acts or omissions for which we were responsible, and comply with any offer of redress which the complainant accepts.

Appropriate redress will not always involve financial redress. It may involve an apology or an offer to redo work. Where financial redress is deemed appropriate, a reasonable rate of interest may be included.